LEGEND DISTRIBUTION (hereinafter the “COMPANY”),
100 avenue du Général Leclerc - Lot 012 - 93500 Pantin France
Tel: +33 (0) 1 48 74 87 46
Siren: 753 720 549 RCS BOBIGNY
RCS registration date: 11-09-2012
VAT number: FR 91 75372054900017
These general terms and conditions of sales (hereinafter the "GTC-LEGEND_ICON") govern the rights and obligations of the parties resulting from the online sale of the products offered on the Legend Icon site "https://www.legendicon.com" (hereinafter the "SITE").
They apply to the exclusion of any other document.
The user (hereinafter the "CUSTOMER") who places an ORDER (hereinafter the "ORDER") on the SITE accepts these conditions without reservation.
1. Presentation of the products
The characteristics of the products offered for sale are presented on the product sheets. The picture is not part of the contractual obligation. The liability of the COMPANY cannot be engaged if errors are introduced there. All the texts and picture presented on the SITE are reserved, for the whole world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.
a) The prices indicated next to each product offered for sale are expressed in euros and include all taxes (T.T.C.)
b) These prices do not include the amount of transportationation costs. The CUSTOMER will be able to know the transportation costs and the total price which he will have to pay by continuing the ORDER procedure during the consultation of his basket.
c) The COMPANY reserves the right to modify its prices at any time but undertakes to apply the rates in force which will have been indicated to the CUSTOMER at the time of its ORDER for the ORDER concerned.
After choosing the nature, color and quantity of product (s) desired, the CUSTOMER can continue the ORDER process by accessing the "basket". The "basket" summarizes the nature and quantity of the purchases that the CUSTOMER is about to make.
The CUSTOMER, who goes further with the ORDER process within the basket, is thus able to take cognizance of the transportation costs and the total price of the purchases that he shall pay. The CUSTOMER who can always
at this stage put an end to the purchase operation, is invited to identify and if necessary to correct, any error possibly made in the data entry and / or in the choice of products.
By validating his ORDER, the CUSTOMER declares to accept fully and without reserve all of these GTC-LEGEND_ICON. The CUSTOMER irrevocably confirms and validates his ORDER by confirming the payment of his ORDER.
The COMPANY acknowledges that the ORDER is taken into account within the following hours by email to the address communicated by the CUSTOMER. The sale is not concluded until the acknowledgement of receipt of the ORDER by the COMPANY is sent to the CUSTOMER.
Payment is made by bank card or PayPal or any other means avalaible on the SITE. Payment by credit card is then made on the secure bank server of our partner Payzen.
The COMPANY reserves the right to refuse to make a delivery or to honor an ORDER from a CUSTOMER who has not fully or partially paid any previous ORDER or with whom a payment dispute is being administered. The products remain the property of the COMPANY until full receipt of the ORDER. The risks possibly caused to the goods are however transferred to the CUSTOMER as from the receipt of the ORDER by the CUSTOMER.
a) Encryption of bank details
In order to ensure a highly secure payment, the COMPANY implements all means to ensure the confidentiality and security of the data transmitted on the web. When the CUSTOMER pays for a purchase on the SITE by bank card, the CUSTOMER is invited to indicate his card number as well as the date of validity. This information is then encrypted according to the Secure Socket Layer (SSL). The Secure Socket Layer process guarantees the security of this exchange between the computer of the CUSTOMER and the server of the COMPANY, and prevents it from being intercepted by a third party. The 128-bit SSL system guarantees a high level of protection, this encryption is one of the strongest authorized to date. The COMPANY has no access to these details, and does not keep them on its servers. These contact details will therefore be requested from the CUSTOMER with each new transaction on our SITE.
b) Anti-fraud control
Each ORDER validated on the SITE will be checked by the COMPANY and its partner Payzen. Payzen is a trusted brand for Internet commerce committed to protecting consumers.
The COMPANY and Payzen make their best efforts to protect the SITE and the CUSTOMERS from abusive practices operated by fraudsters. In order to ensure the security of transactions and to fight against fraud, Payzen will process the information mentioned on the ORDER form automatically. Any fraudulent use of a bank card generating an outstanding payment will result in the recording of the contact details of the ORDER associated with this outstanding payment in a payment incident file implemented by Payzen.
Any ORDER presenting an anomaly may cause the COMPANY to ask the CUSTOMER for the supporting documents required to release the ORDER, in particular in the event that the delivery and billing addresses differ. These requests are made by email, then by letter with acknowledgment of receipt.
6. Delivery times
About delivery times:
There is a difference between "SHIPPING time" and "DELIVERY time".
The COMPANY can only guarantee the SHIPPING time.
The COMPANY does aim to ship packages within 48 hours. However, the average SHIPPING time can be up to 5 working days (excluding Saturdays, Sundays and bank holidays) to ship the parcels during the busy periods.
The COMPANY does not control the processing and routing of packages once they are entrusted to the carrier. It is therefore not possible for the COMPANY to commit on a DELIVERY period.
The COMPANY draws your attention to this fundamental difference.
a) The products are delivered to the delivery address that the CUSTOMER indicated during the ORDER process. In case of absence during delivery, to the address indicated by the CUSTOMER, a calling card is normally deposited in the mailbox. The CUSTOMER will then be able to collect the parcel from its post office within the time limit mentioned on the card.
The times indicated are average times of transportation and correspond to the times of process, preparation and shipping from our warehouses of the CUSTOMER'S ORDER. Unless special notification due to a shortage, packages are shipped within 48 to 72 hours following your online ORDER. These delivery times are only average times, they will vary depending on the destination and do not include holidays or Saturdays and Sundays.
Any damages on the external appearance of the package (cardboard open or damaged during delivery) shall imperatively be the subject to comments on the delivery receipt for any possible subsequent complaints. Said complaints shall be sent to the carrier by registered letter with acknowledgment of receipt within 3 days of delivery of the products. A copy shall be then be sent to the COMPANY.
7. Cancellation period
In accordance with article L.121-20 et seq. of the French Consumer Code, the CUSTOMER has a time period of 7 working days from the date of delivery of his ORDER to return any article that does not suit him and request exchange or refund without penalty.
The product shall be returned in perfect condition, in its original undamaged packaging. It shall be accompanied by all its accessories (labels, cords, guarantees, etc.). Otherwise, the CUSTOMER will loose all right of withdrawal. The return costs in case of withdrawal remain at the expense of the CUSTOMER a return slip will be sent to the CUSTOMER by email, to print and stick on the package.
The return of the products will then give rise within 30 days to a refund strictly equal to the purchase price of the product (s) purchased.
8. Conformity and availability of products
The products offered on the SITE comply with the legislation in force and the standards applicable in France. All our products benefit from the French legal guarantee regime.
When processing the CUSTOMER'S ORDER, the COMPANY will inform the CUSTOMER as soon as possible by email, if the products ordered are unavailable, and the COMPANY will not invoice or reimburse these products.
9. Confidentiality of information
The COMPANY undertakes not to disclose to third parties the information communicated by CUSTOMERS on the SITE. This information will only be used strictly by the COMPANY in order to promote the products of the COMPANY and to inform the CUSTOMER of promotional operations, news and events concerning the brand. It will however be left to the CUSTOMER to oppose this disclosure by writing an email within the Contact section of the SITE.
In accordance with the "Information Technology and Freedom" law of January 6, 1978, the CUSTOMER has the right to access, modify, rectify and delete data concerning him at any time. The CUSTOMER can also make a request to the services of the CUSTOMER by mail to the address mentioned in article 14 or by email in the contact section of the SITE.
In accordance with the General Data Protection Regulation (GDPR):
- the CUSTOMER can contact email@example.com for any question relating to the protection of personal data,
- the CUSTOMER's personal data are necessary for the proper processing of the order but will only be used for the needs relating to orders;
- their access will be preserved in accordance with the RGDP,
- the CUSTOMER will at any time have the right to oppose, query, access and rectify their personal data;
- the CUSTOMER is informed that he can at any time lodge a complaint with the CNIL.
The COMPANY cannot be held responsible for the non-performance of the contract concluded, due to the occurrence of an event of force majeure such as but not limited to a total or partial strike by the delivery, postal services or any act of God, such as but not limited to floods, epidemia, fires. The choice and purchase of a product or service are the sole responsibility of the CUSTOMER. The total or partial inability to use the products due to incompatibility of the material or the commission of an error on the part of the CUSTOMER in the choice of the type of product, its size or color cannot give rise to any compensation, reimbursement or questioning of the responsibility of the COMPANY, except in the case of a proven hidden defect, non-conformity, defectiveness or exercise of the right of withdrawal envisaged under article 7.
In case of non-delivery of an ORDER or part of an ORDER, the CUSTOMER has 30 days maximum (from the date of departure from our warehouses) to come forward. Beyond this period, the COMPANY will not accept any claim.
The COMPANY's responsibility towards the CUSTOMER is limited to the amount of the ORDER and shall exclude any liability for indirect or consequential damages.
11. Applicable law - Disputes
The applicable law is the French law. In the event of a dispute, the courts of Paris will have jurisdiction.
12. Intellectual property
a) All part of the SITE, whether visual or audio, are the exclusive property of the COMPANY.
b) Any total or partial reproduction of the SITE is strictly prohibited.
c) All the texts, comments, works, images and illustrations reproduced on the SITE are reserved for copyright as well as intellectual property and for the whole world.
These general conditions of sale can be modified at any time without notice.
ANNEX 1 –Deliveries and returns process
Shipment of the ORDER
Packages are generally shipped within 48 hours (working) after receipt of your payment. The standard shipping method is delivery at the address of the CUSTOMER address without signature on receipt. Whatever the shipping method chosen, the COMPANY will provide you as soon as possible with a link that will allow the CUSTOMER to track the delivery of your package online.
Shipping costs include packaging, handling and delivery. They can contain a fixed part and a variable part depending on the price or the weight of your ORDER. The COMPANY advises you to group your purchases into a single ORDER.
The COMPANY cannot group two separate ORDERS and the CUSTOMER will have to pay the shipping costs for each of them. The CUSTOMER’s package is shipped at the CUSTOMER’s risk, special care is given to the package containing fragile products.
Packages are oversized and protected.
Returns of the package
For returns, the CUSTOMER shall follow the following procedure:
1. the CUSTOMER shall access his ORDER history from its account;
2. the CUSTOMER shall select the ORDER containing the product the CUSTOMER wants to return;
3. the CUSTOMER shall select the product (s) the CUSTOMER wants to return by checking the box next to their name (s).
4. MANDATORY : the CUSTOMER shall add in the free part of the text, the reason for return as well as the choice (refund, replacement, exchange and specify the size, reference and color) as well as the confirmation of the delivery address.
5. Once this form is filled, click on "Make a product return". The request appears with the words "Awaiting confirmation" on the "Product return" page of the CUSTOMER’s account.
6. the request of the CUSTOMER will then be processed by the customer service of the CUSTOMER and the CUSTOMER will be able to follow the progress of his request.
The returns that do not follow the procedure hereabove cannot be accepted.
The returns costs shall be borne by the CUSTOMER except if the ORDER shipped was not compliant with the ORDER made on the SITE.